Shipping & Refund Policy

All orders are processed after successful payment confirmation.

Orders are prepared for dispatch within our stated processing period. Processing time may vary depending on product availability, order volume and whether an item requires custom preparation.

Customers will be notified when their orders are ready for dispatch.

House of Eden offers delivery to locations across Ghana, subject to courier availability.

• Delivery fees depend on the customer’s location.
• Applicable delivery charges will be communicated or displayed before payment is completed.
• Estimated delivery times depend on the destination and courier service.
• Customers are responsible for providing accurate delivery addresses and contact information.

Delivery may take longer during public holidays, adverse weather conditions or unexpected courier delays.

House of Eden accepts international orders to destinations where delivery arrangements are available.

• International delivery fees depend on the destination and package.
• Delivery costs and estimated timelines will be communicated before payment.
• Customs duties, import taxes and other destination-country charges are the customer’s responsibility unless otherwise stated.
• International orders may experience delays due to customs clearance or courier arrangements.

Please contact us before placing an international order to confirm delivery availability and charges.

Customers must provide accurate delivery details, including:

• Full name.
• Active phone number.
• Complete delivery address.
• Relevant location directions where necessary.

Please double-check your information before submitting your order.

If you need to change your delivery details, contact us immediately. Changes cannot be guaranteed once an order has been dispatched.

If delivery cannot be completed because of incorrect information, an unavailable recipient or unsuccessful contact, additional delivery arrangements or charges may apply.

House of Eden will contact the customer to agree on the next steps.

Customers are encouraged to inspect their orders immediately after delivery.

Any issue involving a damaged, defective or incorrect item, or a size concern, should be reported within 24 hours of receiving the order.

To help us review your request, please provide:

• Your order number.
• A description of the issue.
• Clear photographs or videos where applicable.

We will review the report and communicate the appropriate next steps.

This reporting period does not remove any consumer rights that apply under applicable law.

We understand that getting the right fit matters.

Customers may request a size exchange within 24 hours of delivery.

Exchanges are subject to:

• Availability of the requested size.
• The item being unworn, unwashed and undamaged.
• Original tags and packaging being retained where reasonably possible.

Customers should contact us before sending an item back.

If you receive an item that is damaged, defective or different from what you ordered, please contact us with your order details and supporting photographs or videos.

After reviewing the issue, House of Eden may arrange an appropriate replacement or refund, in accordance with applicable consumer protection laws.

Where the law requires House of Eden to cover return delivery costs, those costs will not be charged to the customer.

Refunds may be issued where:

• An order cannot be fulfilled because the product is unavailable.
• A returned item qualifies for a refund under applicable law.
• An item is confirmed to be faulty, damaged or incorrectly supplied and a refund is the appropriate resolution.
• House of Eden otherwise approves a refund.

Approved refunds will generally be sent through the original payment method where possible. The time taken for the funds to reflect depends on the payment provider or financial institution.

Customers who wish to cancel an order should contact House of Eden as soon as possible.

Cancellation requests made before dispatch will be reviewed, but cancellation cannot be guaranteed after an order has been dispatched.

Any applicable statutory cancellation rights remain unaffected by this policy.

Products made specifically to a customer’s measurements or specifications require additional preparation.

Customers are encouraged to review their measurements and order details carefully before confirming payment.

Custom-made products may be subject to legal exceptions relating to cancellation and returns. However, this does not remove any applicable rights relating to faulty or incorrectly supplied products.

For questions about shipping, delivery, returns or refunds, please contact House of Eden through the contact information published on our website.

House of Eden
Timeless Style. Every Generation.